Are you one of millions of Playstation customers who have been ripped off?

8.9m Sony Playstation UK customers may have overpaid for games or in-app purchases and be owed hundreds of pounds in compensation

Are you, or have you been, a Sony Playstation UK customer between 19 August 2016 and 19 August 2022? If so, you may have overpaid for games or in-app purchases via the Playstation store and be owed hundreds of pounds in compensation. The estimated damages per individual member of the class is between £67 and £562.

Sony accused of overcharging Playstation customers

The £5 billion Playstation lawsuit alleges that Sony has breached competition law by abusing its market power, forcing up prices for consumers. A group claim has been submitted to the courts on behalf of the 8.9 million UK consumers that have been ripped off. Are you one of them?

Are you owed money?

The eligibility criteria for this claim is simple:

  • You (or a member of your family) own a PS4 or a PS5 or you owned a PS4 /5 anytime from 19 August 2016 and 19 August 2022
  • You spent money buying games or in-app purchases
  • You live in the UK

The claim against Sony

This case is being spearheaded by consumer rights expert Alex Neill who has approval from the Court to bring this claim. Alex Neill is advised by law firm Milberg London LLP and the action is funded by Woodsford. Robert Palmer KC, Fiona Banks and Antonia Fitzpatrick of Monckton Chambers act for Alex Neill, instructed by Milberg.

What to do next to claim compensation

There is nothing you have to do now to be eligible for compensation. However, to follow this case and get the latest updates so you’re ready to claim compensation when you can, sign up to Consumer Voice or via the Playstation claim website.

Who is Milberg London?

Milberg London is a specialist litigation firm with experience in taking group action lawsuits, often against big companies who have broken the rules and harmed consumers. We are working with Milberg to help the team of lawyers raise awareness and connect affected Sony Playstation customers to this claim. Find out more on how Consumer Voice works with law firms.

We will keep you updated on the latest developments in the Sony Playstation claim and other group consumer claims.

What’s happening with this claim?

The Competition Appeal Tribunal gave the go-ahead in November 2023 for the claim to go to full trial with Neill representing all the affected consumers. A final appeal from Sony was dismissed in April 2024. Neill originally filed her claim to commence collective proceedings against Sony PlayStation in August 2022. The claim was reviewed by the Tribunal at the certification hearing in June 2023.

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