Your legal rights as a consumer

We’re here to help you get your money back when you change your mind or things go wrong with the products and services you buy.

Our guides give you savvy hints and tips to use when you want a refund, compensation or an apology without the hassle. We help you understand your rights if you’re struggling to get back what you’re owed from a retailer, trader or business.

Broadband router with woman in background on laptop.

Broadband and phone

When you’re entitled to broadband and home phone compensation, and how much you could be owed.

Broadband router with woman in background on laptop.

Broadband and phone

When you’re entitled to broadband and home phone compensation, and how much you could be owed.

  • Broadband and phone

    When you’re entitled to broadband and home phone compensation, and how much you could be owed.

  • Car finance loans

    Your rights to compensation if you have been mis-sold a car finance loan and how to make a car finance claim.

  • Cars

    Your rights when buying a new or used car from a dealer or private seller, and when you’re entitled to a refund.

  • CMCs

    Your rights when using a claims management company – and free alternatives to ensure you keep all of your compensation.

  • Digital content

    Your rights when buying or subscribing to digital content and how to get your money back when things go wrong.

  • Energy

    How to get money back if you’ve had a power cut or supply problem and help if you’re struggling to pay your bill.

  • Flights

    Your rights and how to claim compensation when your flight is delayed or cancelled, or if you’re denied boarding.

  • Post

    How to get money back and claim compensation if a parcel you sent is late, lost or damaged.

  • Shopping

    Your rights when shopping for goods and how to get your money back or claim compensation.

  • Small claims

    How to get your money back or claim compensation using a small claims court, including how it works and fees.

  • Trains

    Your rights when trains are delayed or cancelled, and how and when to claim compensation.