About us

Consumer Voice helps people get back money they may be owed when companies get it wrong.

We explain your rights clearly, so you can understand whether you may be owed compensation, whether you can join a claim, and what steps to take next.

Our service is free for consumers. We work with specialist law firms to raise awareness of claims and help them better understand consumer experiences. In some cases, we receive a fee from a law firm when someone from our community joins a claim. This helps us keep Consumer Voice free to use.

What we do 

Millions of people lose money every year when businesses break the rules, but do not always know they may be able to claim compensation.

Consumer Voice helps close that gap. We provide clear, consumer-friendly information about routes to redress, including joining group claims, so people can make informed choices about whether to take action.

We help consumers:

• understand when a company may have broken the rules
• find out whether they may be affected
• understand how group claims work
• know what steps they can take next
• stay updated on important developments

We want Consumer Voice to be a trusted place for people to find out what is happening, what their rights are, and how they may be able to get money back when companies are held to account.

Why Consumer Voice was created 

Consumer Voice was co-founded by Alex Neill and Nikki Stopford after decades of working to improve consumer rights and raise standards for people across the UK.

Alex and Nikki worked together for more than a decade at Which?, the UK consumer champion, where they helped millions of consumers understand their rights, make better choices and take action when things went wrong.

They set up Consumer Voice because too many people still miss out on money they may be owed. Group claims can be an important route to justice, but many consumers do not know they exist or understand how to take part.

Consumer Voice was created to make that process easier and help more people access justice when companies get it wrong.

What are group claims?

A group claim is a legal claim brought on behalf of people who have experienced a similar loss because a company may have broken the law.

Sometimes these claims are brought on behalf of a defined group of consumers, who may be included automatically unless they choose to opt out. In other cases, consumers need to actively join the claim.

Group claims can make it easier for people to seek redress together, especially where it would be difficult, costly or unrealistic to bring an individual claim alone.

Consumer Voice helps explain these claims in plain English, so consumers can understand whether they may be affected and what their options are.