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CMA wants Apple to open up iPhone contactless technology to rivals
The CMA says Apple’s fees and restrictions are holding back rival payment apps in the UK, while competitors have already launched in the EU.
Latest news
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Tickets | Travel | Your Rights
Trainline sets aside £3.7m as CMA investigates hidden fees
The CMA is investigating whether Trainline showed customers the full price of train and coach tickets upfront, including mandatory booking fees.
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Tribunal approves Apple and Amazon compensation claim
Millions of UK consumers who bought Apple or Beats products on Amazon could be included in the claim, but purchases made from other retailers are not included.
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Major car finance law firm calls for ban on claims adverts
One of the UK’s biggest car finance claims firms wants advertising stopped to prevent more drivers being signed up twice and facing cancellation fees.
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Legal aid cyber attack: stolen records date back to 1978
New government findings show the Legal Aid Agency breach reached much further back than first thought. Here’s what affected people need to know.
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Dieselgate drivers face fresh setback in fight for compensation
Another court setback has left 1.6 million diesel emissions claimants facing uncertainty over compensation, but their lawyers aren’t giving up the fight.
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Car finance compensation: FCA challenge goes to trial in February
The Tribunal has agreed to examine evidence from Consumer Voice’s experts and ordered the FCA to release more data behind its payout calculations.
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Asos data breach: customer details accessed after hacker alert
Asos has confirmed an attacker accessed customer names and contact details after gaining access to an employee account, but says payment details and passwords were not affected.
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Google Play trial begins: 20 million UK consumers could share more than £1bn
The seven-week trial will test whether Google charged excessive Play Store commissions and if costs were passed on to people buying apps, in-app purchases and subscriptions.
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Millions of Android users could be owed £60 as Google Play trial begins
Around 20 million people and businesses are automatically included in this £1bn claim against Google. Here’s who could be affected, what the trial is about and why it’s worth registering for updates.
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Google fined £345m for mishandling users’ location data
Google has been fined £345m over its handling of users’ location data, as the tech giant prepares for a major UK Google Play consumer trial.
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Avast offers UK customers £20.4m after selling their browsing data
Used Avast or AVG antivirus? A £20.4m UK settlement is offering free software to affected customers after browsing data was sold – here’s who qualifies and what to check before accepting.
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Equal Pay Day: one in five say paying men more for the same work can be reasonable
New research suggests many people still don’t understand their equal pay rights, including that different jobs can still qualify for equal pay if the work is of equal value.
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£260m Google Play developer settlement approved as consumer case heads to trial
UK app developers secure approval for a £260m settlement, but a separate claim alleging 20m consumers paid more through Google Play goes to trial next month.
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NATS flight disruption: what are your compensation and refund rights?
More than 2,000 UK flights have been affected by NATS disruption. Find out your rights to compensation, refunds, alternative flights and care.
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Next equal pay ruling: what it means for supermarket workers
The Next equal pay ruling has raised questions for supermarket workers. Here’s what it means for claims involving Asda, Morrisons and Sainsbury’s.
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Charity supporters’ warned after cyber attack exposes personal data
Data potentially affected includes names, contact details and donation histories, with supporters advised to watch for suspicious emails, calls and texts.
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Consumer Voice sets out case for fairer car finance payouts
We argue that the regulator has failed to justify compensation rules that could underpay millions of drivers by billions of pounds.
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Are you paying more than you realise at the checkout?
Cash use is falling as digital payments grow. Find out what the Apple Pay claim, Mastercard settlement and new BNPL rules could mean for you.
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8.7m customers affected by data breach at Manchester, Stansted and East Midlands airports
Data belonging to 8.7m Manchester, Stansted & East Midlands airport customers accessed. Find out what was exposed and how to protect yourself.
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Trainline, Virgin Atlantic and RED Driving School investigated over hidden-fee concerns
The competition watchdog is investigating whether all three showed customers the total price upfront when booking tickets, holidays and driving lessons.
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CMA warns fuel retailers to pass on falling costs
Fuel prices have fallen but the competition watchdog says that retailers remain too slow to pass on the lower wholesale costs to drivers.
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Mastercard compensation payouts move a step closer as £63m dispute with funder is resolved
Around 47 million people could be owed up to£70 each, after Walter Merricks confirmed a long-running dispute with his litigation funder has been settled.
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Johnson & Johnson proposes $5.5bn US settlement over talc cancer claims
The proposed deal could resolve around 76,000 US ovarian cancer claims, but it does not affect the separate £1 billion group action working its way through the UK courts.
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Complaints about solicitors and legal firms hit record high, Legal Ombudsman reports
Complaints to the Legal Ombudsman rose 37% last year, with poor communication and delays the most common problems raised by consumers.
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Supermarket workers urged to check fair pay rights as Government reviews equal pay rules
Current and former Asda, Morrisons and Sainsbury’s store workers may be able to join claims over whether they were paid fairly for work of equal value.
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High Court rejects diesel emissions allegations against carmakers
Judge rules that specific technology used by Mercedes-Benz and Peugeot-Citroën amounted to prohibited defeat devices.
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Visa and Mastercard face new £600 million consumer claim over card payment fees
Around 43 million UK consumers who paid higher prices for insurance, travel and cash services could be entitled to compensation.
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Buy Now Pay Later borrowers get stronger protections from 15 July
New FCA rules come into force today, requiring lenders to carry out affordability checks and offer support to customers in financial difficulty.
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StubHub UK ordered to refund more than 50,000 fans over hidden ticket fees
The ticketing platform added mandatory fees at the final stage of checkout rather than showing the total price upfront, in breach of consumer law.
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AA and BSM driving schools ordered to refund learner drivers over hidden booking fees
More than 80,000 learner drivers were not shown the total price upfront when booking lessons online, in breach of consumer law.
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Price caps and new ombudsman planned in biggest overhaul of vets in 60 years
The government has proposed vet price caps, clearer pricing and a new ombudsman to give pet owners stronger rights and protections.
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Supreme Court to hear appeal over water company sewerage overcharge claims
Millions of households could be covered by claims alleging six water companies misreported pollution incidents, leading to higher customer bills.
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CMA moves to break Apple and Google’s grip on UK app stores
The UK competition watchdog is consulting on new rules that could drive down prices for millions of UK consumers by opening up app store payments.
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New-build homebuyers could be owed thousands over alleged price inflation
More than 700,000 new-build buyers could be affected by a legal claim worth up to £4.5bn over alleged price inflation by major housebuilders.
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Apple faces court battle over iPhone battery claims as confidentiality row threatens open justice
Apple is attempting to keep evidence secret in a £853m claim brought on behalf of millions of UK iPhone users.
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Marks Electrical fined and ordered to refund 40,000 customers over hidden charges
The electrical appliance retailer automatically signed customers up to its extra services without their agreement, breaking consumer law.
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More than three million people had problems with a package holiday last year
Research from Citizens Advice shows denied refunds, misdescribed hotels and poor customer service left millions struggling to get money back.
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Millions from rail passengers’ class action to fund free legal help across the UK
A settlement involving South Western Trains is helping fund advice services for people struggling with issues such as debt, housing and benefits.
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Booking.com faces £2bn consumer claim over hotel pricing practices
Millions of travellers could be affected by a proposed £2bn claim alleging Booking.com’s pricing practices led to higher hotel prices.
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Ovo Energy to pay £11.5m over failings in support for vulnerable customers
Ofgem found some vulnerable prepayment meter customers were left at risk of harm because key checks and safeguards were not always carried out.
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FCA faces uphill task to rein in surge in car finance ads
A surge in car finance ads is exposing poor practice as the FCA reviews claims firms – leaving consumers to navigate a confusing and fast-moving market.
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British Gas to pay £20m over forced prepayment meter installations
British Gas will pay £20m and write off millions in debt after Ofgem found vulnerable customers were forced onto prepayment meters without consent.
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PlayStation UK claim: trial enters final week as legal team sets out case for 11 million UK gamers
The £2 billion Sony PlayStation claim alleges gamers were overcharged by up to 20% after competition was blocked on the PlayStation Store.
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Apple and Amazon £899m compensation claim: key hearing set for June 2026
Millions of UK consumers who could be included in a £899m legal claim against Apple and Amazon as it reaches a certification hearing.
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Thousands join Johnson & Johnson talc case as court decides whether to group claims
The High Court will rule on whether cases can be grouped into a single action and whether it should be fast-tracked as many claimants face serious illness.
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Google Play Store £1bn compensation claim extended with trial date set for October
Around 20 million UK consumers could be included in the Google Play Store claim, with a deadline to opt out or opt in of 15 May 2026.
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Consumer Voice takes legal action over FCA car finance compensation scheme payouts
The FCA’s car finance compensation scheme is meant to put things right, but we are taking action to prevent drivers being undercompensated.
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Booking.com data breach: what affected customers need to know
Names, contact details and reservation information accessed as hackers target the travel booking giant Booking,com in recent data breach.
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FCA car finance compensation scheme announced: how much you could get and what to do now
Millions of drivers due compensation after the Financial Conduct Authority confirmed a UK-wide car finance redress scheme.
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Car finance scandal: those hit hardest risk losing out again
Millions were overcharged through hidden commissions. Now, the people who suffered most face the biggest barriers to getting their money back.
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Lloyds pays compensation after data breach exposes nearly 450,000 customers
Thousands already compensated for distress after an IT glitch allowed customers to see others’ financial data, with up to 447,000 affected.
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NS&I to repay £476m to bereaved families after savings payout failures
The government has promised compensation and interest after thousands of bereaved families were left unaware of money they were entitled to.
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FCA car finance redress scheme could exclude borrowers who paid more overall
The FCA’s proposed compensation threshold could exclude the very borrowers it should protect the most, according to one leading law firm.
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Sony faces questions in £2bn PlayStation trial over claims gamers were overcharged
Sony executives have given evidence in a case that could see 12 million UK gamers owed compensation for inflated digital game prices.
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New Delay Repay rules aim to stop passengers missing out on £80m in compensation
Passengers will be able to claim delay compensation directly from ticket retailers under new reforms aimed at making it easier to get money back.
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Car finance compensation: how consumers are being signed up twice and charged to leave
Regulators warn claims firms to clean up their practices as millions of consumers risk losing out through confusion, duplication and unnecessary fees.
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£2bn PlayStation trial begins as 12 million UK gamers claim Sony inflated digital game prices
The opening arguments heard in the case alleging Sony has charged around 20% more for digital games by blocking their competition.
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Car finance redress: FCA removes opt-out hurdle for drivers who complained early
Final rules on car finance compensation will be confirmed at the end of the month, setting out when millions could finally get their money back.
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PlayStation faces £2bn trial as 12 million UK gamers could be owed £162 each
A £2 billion competition case alleges Sony charged 20% more for digital PlayStation games than physical copies, potentially costing loyal gamers hundreds of pounds.
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Which? withdraws £480m smartphone claim against Qualcomm after trial
Consumer group Which? applies to drop the £480m case on behalf of 29 million UK smartphone owners with no compensation to be paid.
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12 million UK gamers now covered by £2 billion PlayStation legal claim
A tribunal has expanded the case so more players could receive compensation automatically if Sony is found to have overcharged customers.
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Buy Now Pay Later borrowers to get stronger protections from July
The new FCA rules will require lenders to carry out affordability checks and offer support to customers who are facing financial difficulties.
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Energy customers to get £40 compensation for smart meter delays from this month
Find out when you’re entitled to smart meter compensation, how Ofgem rules work, what counts as a delay or fault, and steps to take if your supplier doesn’t pay.
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Train passengers missing out on £80m a year in delay compensation
Millions of train passengers miss out on compensation each year. Read our free guide to train delay compensation and your passenger rights.
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UK gamers win first battle in £656m Steam compensation claim
The Competition Appeal Tribunal gives green light to case alleging that 14 million PC gamers were overcharged for games and content.
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Millions of UK bank customers could have paid more because of Apple Pay fees, claim alleges
You could have paid more for everyday banking – even if you’ve never used Apple Pay or owned an iPhone. A legal claim against Apple worth up to £1.5bn has been filed on behalf of over 50 million UK consumers.
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Tribunal approves £93m settlement in car delivery charges claim
Approval brings compensation closer for UK motorists and businesses – but the real test will be whether or not people sign up to claim.
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UK homebuyers to sue major housebuilders over alleged price-fixing
Legal claim alleges some of Britain’s largest housebuilders shared sensitive pricing information, inflating the costs for new-build homes for buyers.
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Car finance: what’s next for consumers in 2026?
With the FCA set to finalise its motor finance redress scheme, most drivers want to use it but many will take legal action if compensation falls short.
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Pothole compensation claims surge by 90% in three years but most are denied
Pothole compensation claims to councils in Britain have nearly doubled in three years, yet most motorists are turned away and left paying hundreds of pounds for repairs
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UK diesel emissions trial ends as 1.6m drivers await High Court ruling
Judges will rule next year on whether carmakers used illegal technology to cheat emissions tests, affecting more than 1.6 million drivers.
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FCA steps in on home and travel insurance after Which? Raises alarm
The regulator has promised tougher action on claims handling and sales practices over evidence that millions of policyholders may be facing unfair treatment.
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Tribunal to review £54m car delivery charges settlement following shipping cartel trial
The Competition Appeal Tribunal will decide whether to or not to approve a car delivery charges settlement worth £93m for UK motorists.
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Amazon and Apple accused of striking secret deal to keep Apple prices high
Apple and Amazon are facing legal action again, with a new £900m claim alleging millions of UK consumers paid more for Apple products
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Financial regulator must put consumers first in car finance redress scheme
At least 44% of car finance deals show unfairness. Consumer Voice warns the FCA to fix flaws in its redress scheme so drivers get fair compensation and 8% interest.
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Millions at risk of financial scams as FCA launches new ‘Firm Checker’ tool
Consumers can now verify whether a financial firm is genuine or not, as investment and pension scams hit an estimated 800,000 people.
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UK mobile networks face £1.1 billion legal action for overcharging millions of customers
A collective action against Vodafone, EE, Three and O2 alleges customers were overcharged after contracts ended. Check if you could be included.
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Jaguar Land Rover DPF claim: Two weeks left to join £3bn lawsuit over unsafe cars
Drivers of JLR cars have two weeks left until 3 December 2025 to join group legal action over allegedly faulty diesel particulate filters. Find out if you’re eligible.
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Train passengers’ unclaimed compensation helps fund £3.8 million boost for legal charity
Millions awarded to Access to Justice Foundation after low passenger uptake of £25 million Stagecoach settlement.
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Are you paying twice for your train journey? The court ruling that affects millions of commuters
Campaigner Justin Gutmann says the boundary fares ruling is a setback, but warns that weakening collective actions risks undermining consumer justice.
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UK consumers win historic £1.5 billion case against Apple
Court rules Apple unlawfully exploited UK consumers with excessive App Store charges – 20 million people set for compensation. What it means for you.
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Quicker complaints, fairer payouts: new rules to protect energy customers
Energy customers are set to receive stronger protection against poor service, with new reforms to speed up complaints and ensure fairer compensation when things go wrong.
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Lenders accused of delay tactics that could deny fair compensation to mis-sold drivers
New evidence suggests lenders are using delay tactics that could slow down fair and timely compensation for victims of car finance mis-selling.
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Johnson & Johnson faces £1bn High Court claim over cancer linked to talcum powder
Landmark UK legal action alleges asbestos-contaminated talc caused cancer in thousands has now been filed at the UK High Court. Have you been affected?
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Carmakers face £6 billion High Court claim over alleged diesel emissions cheating
More than 1.6m UK drivers have joined a group action accusing major manufacturers of using illegal “defeat devices” to cheat emissions tests.
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Capita fined £14m over 2023 cyber attack that exposed millions of people’s personal data
The ICO has fined Capita £14m for a 2023 cyber attack that exposed personal and pension data of over six million people. Understand your rights to compensation.
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£480m Which? smartphone claim goes to trial in UK court
Millions of UK Apple and Samsung users may get a payout as Which? sues Qualcomm for £480m over inflated smartphone prices. Check if you’re eligible.
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14m car finance customers could get payouts under FCA compensation scheme
Watchdog proposes car finance compensation payouts averaging £700 after finding nearly half of all motor loans since 2007 were unfair.
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Jaguar Land Rover DPF claim: New deadline to join £3bn lawsuit over unsafe cars
Drivers of JLR cars now have until 3 December 2025 to join group legal action over allegedly faulty diesel particulate filters. Find out if you’re eligible.
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Apple faces major lawsuit over Apple Pay charges that impact UK consumers
Financial campaigner James Daley is bringing the UK’s first class action regarding Apple Pay, alleging anti-competitive practices leading to increased banking charges for around 50m consumers.
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Jaguar Land Rover data breach: what it means for your personal information
JLR admits data was stolen in a major cyber attack after weeks of denial. Find out what’s known, risks for drivers, and your rights to compensation.
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Over 3.8m car finance customers left on the hard shoulder by regulator
Watchdog advice on car finance compensation ignores millions already with legal help, putting them at risk of poor decisions and lower payouts.
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Amazon faces fresh legal action over allegedly inflated prices
Amazon faces dual class actions alleging inflated prices and unfair practices hitting millions of consumers. Register for updates as these claims progress.
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Car finance claims: Watchdogs warn law firms and claims companies over poor practices
Regulators warn law firms, claims companies and the public over misleading practices and scams in motor finance commission claims.
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Final blow for millions of BT Customers over £1.3 billion claim
Court of Appeal shuts down last legal route for compensation for 3.7 million BT landline customers over unfair and excessive landline charges.
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FCA to consult on car finance compensation after Supreme Court ruling
Millions of drivers may be owed compensation – here’s what consumers should do now. Use our free tool to take the first step in reclaiming what you are owed.
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Supreme Court sides with lenders but delivers mixed ruling in car finance case
Supreme Court limits car finance compensation to cases with excessive or discretionary commissions that led to unfairly high interest rates.
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Supreme Court set to decide fate of car finance customers in landmark commission case
Consumer Voice urges top judges to uphold ruling on secret commissions that could unlock billions in redress.
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Amazon class action lawsuit certified: £1.3 Billion Buy Box case moves forward
UK consumers edge closer to potential compensation as the Competition Appeal Tribunal gives permission for a collective action against Amazon to proceed.
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Apple and Google face UK action over mobile monopoly: What it means for you
The UK competition watchdog is taking on Apple and Google’s dominance of the mobile market – paving the way for more choice, better prices, and fairer digital services for consumers.
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Johnson & Johnson faces UK legal action over cancer-causing talcum powder claims
Pharmaceutical giant Johnson & Johnson is facing legal action in the UK over claims that its talcum powder products contained asbestos and caused cancer in thousands of people.
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Car finance scandal: 23 million UK drivers expect compensation as trust in lenders collapses
New research reveals the depth of consumer mistrust, and the urgent need for a fair and transparent redress scheme.
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Water companies to pay up to £2,000 in compensation for service failures in new crackdown
From 2 July, households in England will get up to £2,000 in automatic compensation for poor water service. Find out what it means for your bills, rights and water company accountability.
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A £200 million question: What happens if not everyone claims their Mastercard compensation?
Unclaimed Mastercard money won’t go back to the company – but it’s still vital to claim what you’re owed. Here’s why.
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Regulator targets Google’s dominance as £7bn claim moves forward
Competition watchdog to rein in Google’s control of search and advertising as a class action lawsuit over inflated consumer prices progresses.
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23andMe fined £2.31 million over genetic data breach that exposed UK users
23andMe fined £2.31m over major data breach and experts urge UK users to delete DNA data now. Here’s what you need to know to do this.
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Are you paying too much at the vets?
CMA flags rising prices, poor transparency and lack of redress. What pet owners need to know – and ask – in the meantime.
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FCA moves closer to possible redress scheme for mis-sold car finance
The FCA has laid out how a redress scheme for mis-sold car finance could work, warning consumers about unnecessary legal fees. A final decision is due after the Supreme Court’s ruling in July 2025.
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Thousands of energy customers to receive compensation over forced prepayment meters
Thousands of UK energy customers will receive compensation or have debts written off after Ofgem’s investigation into forced prepayment meter installations. Find out if you’re affected.
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Millions of consumers could get up to £70 each as court confirms £200 million Mastercard payout
A UK court has approved a £200 million Mastercard settlement. Up to 44 million consumers may be eligible for £45–£70 each. Here’s what you need to know and how to register.
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Apple and Google under fire: UK think tank urges tougher action to boost British innovation
Think tank urges the UK to rein in Apple and Google’s app store dominance as consumers and developers pay the price as lawsuits and reform calls intensify.
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M&S cyber attack: what it means for you
Marks & Spencer has confirmed a customer data breach, potentially impacting 9.4m customers. Here’s what you need to know to protect your data.
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Good Energy fined £150,000 by Ofgem for billing failures affecting prepayment customers
Ofgem has fined Good Energy £150,000 after more than 2,000 prepayment customers were left without final bills or refunds due to a decade-long billing system failure.
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1 in 20 drivers would pay an unjustified parking fine, AA survey reveals
AA calls for urgent government action as private parking complaints soar.
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Supreme Court concludes pivotal hearing on motor finance commissions
Consumer Voice continues to push for transparency and fairness as lenders appeal car finance compensation ruling. Check if you have been affected.
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Fake reviews and hidden fees are banned in ‘major win’ for UK consumers
Shoppers across the UK are set to save billions from new laws banning fake reviews and hidden fees online that have now come into force.
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Top car brands fined £78 million over UK competition law breach
Carmakers and trade bodies illegally collude in misleading ads and recycling scandal.
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Supreme Court poised to decide the fate of car finance customers in landmark case
Consumer Voice asks top court to protect consumers by ruling secret commission arrangements as unlawful.
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Car finance: the incentives dealers don’t want to tell you about
Secret commission tactics between lenders and dealers are a cause for concern for car buyers.
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Competition court rejects £1.5 billion lawsuit against water companies
Competition Appeal Tribunal’s decision is a blow for consumers ahead of a significant price rise next week. An appeal is now being considered.
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Car finance: what consumers want
Consumers want to be able to trust their car dealer and be confident they’re getting a fair deal. Don’t wait, act now if you think your finance deal could involve commission.
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Car finance dealer trust broken as compensation nears
65% trusted dealers for the best deal as regulator may force banks to compensate mis-sold car loan customers. Register for updates.
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Motor finance complaints to the financial ombudsman almost triple in a year
Ombudsman received 194% more motor finance cases compared to same time in the previous year as car finance becomes the most complained about financial product for the first time in five years.
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Court agrees £200m Mastercard settlement in lawsuit seeking compensation for overcharging on fees
The UK competition court has approved a controversial settlement that will compensate millions of UK consumers. Register for updates.
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Top court stops Consumer Voice intervening in mis-sold car finance appeal
The Supreme Court has denied our application to intervene in a landmark case about UK car finance mis-selling while allowing an industry body to make its case.
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Parents could save up to £500 a year on baby formula as watchdog says changes needed
Competition regulator concludes year-long investigation into the baby formula milk industry saying power of branding needs to be tackled.
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Car finance customers kept in the dark over secret commissions
Consumer Voice investigation uncovers significant new findings ahead of a key court decision over the mis-selling of car finance loans.
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Trial kicks off in £150m shipping cartel class action over inflated delivery costs for UK motorists
Two of the world’s biggest car shipping companies go on trial accused of conspiring to fix the delivery costs of new cars and vans.
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Apple goes on trial for overcharging UK consumers by £1.5 billion
iPhone maker accused of excessive charges in landmark trial seeking to compensate 20m UK consumers for paying too much in its App Store.
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New rules could leave major tech companies facing hefty fines
Regulator to focus on big tech companies and digital practices that cause most harm to consumers with new competition regime.
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Blow for UK consumers as advocate loses £1.3 billion class action against BT
Millions of consumers left disappointed after court dismisses landmark class action against BT for its excessive pricing.
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Legal regulator to clampdown on rogue ‘no win, no fee’ firms
Consumers warned of risks of ‘no win, no fee’ agreements as regulator launches investigations into firms bending the rules.
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Compensation for water supply problems to double from next year
Water companies to be forced to pay new and ‘significantly higher’ compensation to customers for service failures.
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£39m available for UK motorists in car shipping cartel claim over inflated costs for UK motorists
Court agrees settlements from two shipping companies accused of conspiring to fix the delivery costs of new cars and vans in the UK.
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Capita may be forced to compensate people exposed to cybersecurity risk after hack
Pressure mounts against outsourcing firm as legal firms rally affected pension holders and people on benefits to seek justice.
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Competition court thwarts Google’s bid to throw out £7 billion lawsuit from UK consumers
Court gives go ahead to claim that Google stifled competition in the internet search market to increase costs for consumers.
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Johnson & Johnson facing legal action over links between talc and cancer
Group action law firm says around 100,000 people could have developed cancer after being exposed to asbestos in talcum powder.
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Apple and Google’s mobile browser dominance may face investigation
The mobile browser duopoly holds back UK’s tech sector and restricts consumer choice, and should be investigated under new powers.
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Which? launches £3 billion lawsuit against Apple over iCloud abuses
Lawsuit says around 40 million Apple customers have been locked into its iCloud service at rip-off prices.
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Financial regulator considering impact of key car finance court ruling siding with consumers
Watchdog is consulting on extending the time motor finance firms have to handle potentially unlawful commission complaints.
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Competition watchdog says parents are paying ‘over the odds’ for baby milk
Parents have been ‘shouldering the increasing price’ of baby milk due to limited incentives for the baby formula market to compete on price.
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Are your smart devices spying on you?
New research from Which? raises concerns over ‘excessive’ surveillance in everyday smart devices gathering and sharing your personal data.
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Financial firms dealing with complaints payout £243m in first half of year
Financial services firms received 1.87 million complaints in the first half of this year and paid out an average on average £201 to people complaining.
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Major review into water sector to look at bills, bonuses and sewage
An independent review into the water industry has been launched following public outcry over bills, bonuses and sewage pollution.
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Nine million people caught out by financial scams in the past year
One in five people across the UK have fallen victim to a finance scam – such as a fake pension or investment opportunity – in the past year.
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Meta refused permission to appeal against £2.1bn class action claim
The UK court of appeal has denied Meta permission to appeal a claim over the exploitation of data from 46m Facebook users.
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US judge orders Google to open its Android app store to competition
Google has been ordered to open up its app store to rivals following a major court case in the US.
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Six of the biggest broadband providers misled consumers over price rises
Ads from BT, EE, Plusnet, TalkTalk, O2 and Virgin Media failed to make mid-contract prices rises clear to consumers.
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Complaints spike over water companies’ failure to deal with environment concerns
Complaints to the water consumer watchdog at its highest level for nearly a decade, with 217% increase in complaints about the environment fuelling surge.
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Court to decide if £1.5 billion lawsuit against six water companies will go to trial
Water firms accused of underreporting sewage pollution affecting 20m customers now await tribunal’s ruling after three day hearing.
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Energy and broadband customers lost £300m due to poor customer service
Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year.
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Nike and Sky adverts banned for using ‘dark pattern’ tactics
The Advertising Standards Authority said both rulings are part of a wider investigation into how ‘online choice architecture’ can harm consumers.
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South Western Trains passengers: it’s now easier to claim your share of £25 million compensation
Consumer rights champion makes £6 million compensation available for passengers who don’t have proof of ticket purchase.
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Ovo to pay £2.4m for customer complaint failures
Ofgem says nearly 1,400 Ovo Energy customers are to receive hundreds in compensation for delays in the handling of their complaints.
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Google loses final EU court appeal over £2bn fine in shopping competition case
Google broke EU antitrust rules for abusing its search engine dominance to unfairly promote its own comparison shopping service.
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Competition watchdog to investigate Ticketmaster over Oasis ticket sales
Ticketmaster to be investigated over ‘dynamic pricing’ amid concerns fans were misled about ticket prices and put under pressure to buy.
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54% rise in complaints about communications firms recorded by ombudsman
Latest data from the Communications Ombudsman shows complaints about service quality, billing and contract issues are the biggest problems.
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Ticket industry in the spotlight following Oasis ticket price surges
The UK government has said it will step in to investigate the controversial practice of dynamic pricing, but is yet to confirm whether competition is a problem in the market.
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70% rise in complaints about financial products recorded by ombudsman
New data from the Financial Ombudsman shows a fourfold jump in financial complaints about credit cards and car finance.
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Competition watchdog closes investigations into Apple and Google app stores
The Competition and Markets Authority is looking to the new digital markets competition laws to resolve concerns about high prices and reduced choice.
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Warning over loyalty prices at major high street retailers and supermarkets
Consumer group Which? says guidance on pricing laws needs to be updated to help regulators crack down on dubious loyalty pricing practices.
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Victims of infected blood scandal to receive compensation payments for life
Victims of the contaminated blood scandal are set to receive up to £2.7 million each with up to £15,000 extra for those subjected to ‘unethical’ research.
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Water bill compensation to double for poor customer service
Government reforms of the water sector to double the level of compensation for water customers when basic service standards are not met.
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Google suffers a crushing loss as US judge says it is acting unlawfully
A US court has ruled that Google has been unlawfully monopolising the internet search market.
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Water watchdog to impose huge fines on companies for sewage spills
Thames Water, Yorkshire Water and Northumbrian Water could face a £168 million penalty from Ofwat following an investigation into their sewage treatment works.
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Binance fails to deliver knockout blow to the £9.9bn bitcoin claim
The first claim against cryptocurrency exchanges, brought by the ex-regulatory chief Lord Currie, is now set to go to trial.
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Flight delays hit their peak: understand when you can claim compensation
Tips on when to challenge ‘extraordinary circumstances’ after airlines hit by recent court ruling over flight delay compensation.
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UK financial watchdog extends probe into car finance mis-selling
Investigation into whether car finance firms owe compensation to millions of customers extended while finance regulator considers redress scheme.
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Four major banks breached rules that aim to give customers access to accurate information
HSBC, Lloyds, TSB and Allied Irish Bank failed to comply with banking rules put in place after competition concerns from the regulator.
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UK competition regulator signs AI agreement with EU and US counterparts
The UK’s competition regulator has signed a joint statement with EU and US counterparts committing to work together to protect competition and the public from the rise of AI.
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Travel insurance complaints are at their highest since the pandemic
Tips to help you avoid travel insurance problems after the ombudsman sees a rise in travel insurance complaints from unhappy holidaymakers.
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£25m settlement in lawsuit claiming South Western rail passengers were overcharged is now paying out
Transport for London Travelcard holders who travelled on South Western trains can now make a compensation claim.
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Ofcom bans mobile phone and broadband companies from hiking prices mid-contract
Ofcom plans to ban inflation-linked price rises on mobile, broadband and pay-TV contracts.
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Product safety Bill aims to protect consumers against fire-risk e-bikes
Laws will deliver more protection for consumers against ‘high-risk’ products such as fire-risk e-bikes and lithium-ion batteries.
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Big tech and digital wallets under regulatory scrutiny
The payments and financial regulators ask for views on the impacts that Apple Pay, Google Pay and Paypal have on people and businesses.
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Compensation for households could double under new water reforms but bills still rising
Government reforms aim at ending the crisis in the water sector could double compensation owed to customers when standards are not met.
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Royal Mail failing to deliver for households hit by post delays
Citizens Advice warns the watering down of Royal Mail delivery rules risks ‘rewarding failure’ as millions hit by post delays.
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Charity warns England fans against cheap electronics from online marketplaces
Electrical Safety First launches a new campaign warning shoppers of the dangers of buying electrical goods from unregulated online marketplaces.
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Salmon producers accused of price fixing in £382 million compensation lawsuit
Legal action leaves some of the world’s largest salmon producers on the hook over price fixing cartel concerns affecting millions of UK consumers.
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Big smart tech brands failing to meet new product security laws
Brands behind expensive smart devices are potentially breaking new product security laws, says Which?.
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PC gaming platform Steam faces £656m compensation lawsuit from UK consumers
Valve Corporation – owner of the digital gaming giant – is accused of overcharging 14 million UK consumers and blocking rivals by a leading campaigner for children’s digital rights.
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Industry claims worth billions of pounds step up the mounting pressure on big tech
Go-ahead given for a £13bn claim over Google’s advertising tech and the launch of a new £1.1bn claim against Amazon by UK retailers.
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Energy companies sitting on more than £3 billion worth of consumer credit
Campaigners urge households to reclaim energy credit from suppliers ahead of household bills falling in July
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Thames Water facing legal action over claims of pollution and customer overcharging
Thames Water joins Severn Trent Water, United Utilities, Anglian Water, Yorkshire Water and Northumbrian Water in £800 million compensation claim.
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BT fined £2.8m over contract failures for 1.1m EE and Plusnet customers
Telecoms watchdog fines BT £2.8m after failing to provide more than a million customers with clear and simple contract information.
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Consumer trust in water companies at all-time low amid pollution failings
Consumers vent frustration with water companies as customer satisfaction plummets ahead of expected bill rises over the next five years.
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Energy regulator proposes to increase supplier compensation payments to £40
Ofgem plans inflation-driven increase to compensation payments for failure to meet minimum standards.
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Court agrees £25m Stagecoach settlement in lawsuit claiming it overcharged rail passengers
The UK competition court has approved a settlement that could compensate up to 1.4 million South Western rail passengers.
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Sony loses bid to shut down £5 billion class action claim
UK appeals court has denied Sony’s second bid to dismiss a competition claim that accuses it of overcharging 8.9 million UK customers.
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New laws to protect consumers from cyber attacks take effect
New laws protecting consumers from hacking and cyber attacks require all smart devices to meet minimum-security standards.
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Grindr faces UK class action lawsuit for selling HIV data to advertisers
Grindr is accused of a major data protection breach involving the sale of thousands of users’ highly sensitive medical records.
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Scottish Power to pay £1.5 million for overcharging 1,700 customers
Scottish Power’s direct debit customers to get £300 in refunds and compensation after being overcharged during the energy crisis.
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Car finance companies must hold back funds to cover impact of regulator’s investigation
The UK’s financial regulator has warned companies to hold back cash to cover the costs of its regulatory probe into car finance loans.
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Stagecoach agrees £25m settlement in train compensation lawsuit
A settlement agreement that could compensate millions of rail passengers awaits final approval from competition court.
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Complaints about financial firms expected to increase
Financial Ombudsman Service has increased its complaint level predictions and is anticipating more complaints about car finance commission.
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Vodafone and Three merger could lead to higher prices
The £15 billion merger of Vodafone and Three faces an in-depth investigation by competition watchdog amid price hike concerns.
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Epic joins multi-million-pound compensation trial against Google Play Store
The competition court this week agreed to hear the evidence together from two major trials against Google’s app store over anti-competitive claims.
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£1.3 billion BT compensation trial ends and billions more could be owed to UK consumers
BT compensation trial ends but it is just one of 12 major consumer lawsuits that could leave UK consumers owed £22.5 billion in compensation payouts.
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First court appearance for five UK water companies
Anglian Water, Northumbrian Water, Severn Trent Water, United Utilities and Yorkshire Water are accused of underreporting sewage incidents and overcharging customers.
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Pet owners may be overpaying for medicines and prescriptions
The competition watchdog is launching a formal investigation after finding serious concerns that may reduce choice for consumers.
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Consumer harm from subscription traps worsening
Citizens Advice finds consumer harm from subscription traps is worsening and warns the Government’s current plans to fix the problem will fail.
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Apple making big App Store changes as EU Digital Markets Act kicks in
European Commission’s sweeping new powers to rein in big tech will give European consumers more choice. Find out where this leaves UK consumers.
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Apple fined £1.5 billion by EU over music streaming competition
Tech giant Apple fined for not allowing music streaming apps like Spotify to tell customers they can subscribe for cheaper if they do not use Apple’s App Store.
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Law makes it easier for people to take on powerful rule-breaking companies
People who have been wronged by big companies will now find it easier to secure funding to hold them accountable.
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Homeowners face high and unclear estate management charges
The UK competition watchdog has raised concerns about poor quality new housing and high estate management charges. It has also opened an investigation into eight housebuilders over sharing of pricing information.
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Lloyds sets aside £450m for car finance costs and compensation payouts
Lloyds Banking Group has set aside hundreds of millions to cover the potential costs of a regulatory probe into motor finance commission. Drivers could be owed up to £1,100 for car finance deals taken out before 2021.
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Baby formula milk prices to be investigated
The UK competition watchdog is investigating the infant formula market after finding parents could be saving £500 in their baby’s first year.
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New research estimates over 800,000 car finance compensation claims
Drivers could be owed up to £1,100 for car finance deals taken out before 2021. Get the latest information on how to claim compensation.
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Facebook £2.1bn compensation claim to go to trial
Competition court has given the go-ahead to a consumer legal action against Facebook owner Meta. The case is expected to go to trial in early 2026.
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Water companies face ‘significant fines’ for poor customer service
Ofwat has new powers to impose fines of up to 10% of the company’s turnover for poor customer service but can’t tell companies to compensate customers.
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Competition watchdog finds funeral costs have increased slower than inflation
Latest investigation follows warning to funeral directors and crematorium directors to make prices clear for customers or risk court action.
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Competition court settles dispute over competing Amazon class actions
Tribunal decides between two competing multi-million-pound consumer lawsuits against Amazon for overcharging UK consumers.
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Energy regulator confirms new compensation rules for customers
Energy firms must pay customers £30 if new five-day switch deadline is missed.
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Competition trial seeking compensation of up to £400 each for 3.7m BT customers continues
BT accused of ‘abusive’ pricing practices after a fiery first week of the £1.3 billion compensation trial. Sign up to stay updated.
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Competition watchdog is reviewing supermarket loyalty pricing
The Competition and Markets Authority begins a review of whether supermarket loyalty pricing is misleading or disadvantaging shoppers.
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BT trial: consumer group takes on telecoms giant in £1.3 billion compensation case
BT is accused of overcharging 3m landline customers as the first of its kind collective action trial begins.
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Hidden fees to be banned as part of online shopping reforms
Crackdown on ‘drip pricing’ – where the price paid at the checkout is higher than originally advertised due to unavoidable fees – follows a government consultation.
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Wizz Air pays out £1.2 million to passengers after after regulator steps in
Budget airline Wizz Air has been forced to pay back £1.2 million to thousands of customers who had their refund claims rejected.
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First international guideline on AI safety published by UK standards body
New guidelines aim to help companies from big tech firms like Apple, Google, Meta and Microsoft to small businesses use AI in a safe and responsible way.
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Financial regulator to review whether consumers with car finance loans are owed compensation
The regulator is using its powers to decide whether firms owe compensation to millions of customers mis-sold car finance loans.
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Advertising watchdog rules Eurostar’s £39 fare promotion was misleading
Data provided by Eurostar showed that the £39 fares ‘had made up a very small percentage’ of available tickets.
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Four new legal claims against UK water companies accused of overcharging millions of customers
Lawsuits against Anglian Water, Northumbrian Water, United Utilities and Yorkshire Water follow an earlier claim against Severn Water.
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Google to pay £553m in Play Store settlement
Tech giant agrees to pay settlement and offer greater competition in its Play Store for US consumers.
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Financial ombudsman concerned about the rise in vehicle-related complaints
Complaints from people worried about whether they can pay their finance deals has reached a five-year high as vehicle problems now account for a quarter of all financial complaints.
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Google loses US monopoly lawsuit against Fortnite maker over its app store fees
Epic Games has won a court case against Google for stifling competition and abusing its dominance to charge unfair fees.
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Car manufacturers face more than a million new ‘dieselgate’ claims
Judges have been told 1.2 million consumers are seeking compensation against car manufacturers for fitting defeat devices to cheat diesel emissions tests.
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Cif, Dove and Comfort maker to be investigated over green claims
The competition watchdog has opened a ‘greenwashing’ investigation into Unilever over concerns about environmental claims on some cleaning products and toiletries.
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Mobile phone and broadband companies face ban on ‘confusing’ price rises
Ofcom plans to ban inflation-linked price rises on mobile, broadband and pay-TV contracts.
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Big four mobile phone companies face £3.3 billion ‘loyalty penalty’ lawsuit
Vodafone, EE, Three and O2 are accused of using their market dominance to overcharge consumers on up to 28.2 million mobile phone contracts.
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Financial Ombudsman plans to charge claims management companies
The ombudsman considers charging claims management companies following a surge in cases brought by CMCs and no-win, no-fee law firms.
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Drivers mis-sold car finance loans could be losing out on compensation
Consumer Voice has joined forces with leading consumer rights campaigner Martyn James to talk car finance mis-selling.
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Food prices at all-time high but own label items are key to keeping costs down
The Competition and Markets Authority (CMA) has just released its latest findings about the grocery sector, part of its ongoing review of the prices we pay for our food and drink.
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Consumers win the first battle against Sony Playstation as £5bn competition claim given go-ahead by UK court
Consumer rights expert Alex Neill, who claims the games console giant overcharged 8.9 million UK customers, is now set to go to trial.
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Google on trial: the biggest challenge to tech power in decades comes to a close
As the US trial against Google for illegally abusing its dominance in online search to throttle competition draws to a close, we reflect on the problem of big tech dominance in the UK and why competition claims are so important for UK consumers.
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Drivers continue to pay the price for a lack of competition at petrol pumps
Competition watchdog has found drivers were hit by ‘significant increases’ in fuel retailers’ margins during the past two months
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MPs warn banks not to block new wave of PPI claims
New £18 billion group legal claim accuses banks and credit card companies of secretly charging up to 95% commission on PPI
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Amazon and Meta agree to improve the way they treat competitors
Competition regulator launches investigation into £7.5 billion cloud services market following competition concerns from media watchdog
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Apple faces court battle after consumer champion’s claim is given the go-ahead
£853 million legal claim accusing Apple of selling iPhones with defective batteries gets the green light to go to trial from the UK competition court.
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Consumers face a ‘postcode lottery’ securing compensation from big business
Connected Consumers founder Liz Coll explores how global brands found guilty of treating consumers unfairly in one country are often reluctant to give up the fight on the same issue in another country.
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BT data shows more than 500 potential cyber attacks logged every second
Telecoms giant has said IT, defence, banking and insurance sectors are the most targeted by cyber criminals
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Young consumers are more likely to exercise data rights
New survey finds consumers aged 18-24 are most likely to take deliberate action to protect their privacy
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Video gaming platform Steam faces significant lawsuit from UK consumers
A leading consumer advocacy law firm has secured substantial funding for a group action against online gaming giant Valve Corporation.
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Passengers suffer severe disruption as car park fire closes Luton airport
Around 25,000 airline passengers are suffering disruption as Luton Airport remains closed because a vehicle fire caused a car park to collapse
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Almost half of consumers have noticed ‘surge pricing’ at busy times
Survey finds few consumers support the growing trend of retailers adjusting their pricing in response to supply and demand
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Amazon and Microsoft under spotlight for dominating cloud competition
Competition regulator launches investigation into £7.5 billion cloud services market following competition concerns from media watchdog
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Amazon customers ‘bribed’ to leave good reviews
Which? survey finds one in ten Amazon shoppers were offered an incentive for a five-star review the same week the US government sues Amazon for inflating prices
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Crackdown on tech firms as Online Safety Bill is set to become law
Parliament has finally approved new laws aimed at making social media platforms more responsible for user safety
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Insurers criticised for delaying claims pay-outs as complaints soar
Latest quarterly data from the Ombudsman shows complaints about car, motorcycle and buildings insurance have reached the highest levels in five years.
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Google faces a £7 billion lawsuit for blocking search engine competition at the expense of consumers
Google accused of anti-competitive practices that have led to 65 million UK consumers paying more for goods and services
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Hidden online charges costing UK consumers £1.6bn each year
So-called ‘drip pricing’ on products ranging from train fares to food deliveries to be targeted in a Government crackdown.
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Planes, trains and auto refunds
As summer holiday travel hit its peak this month, train strikes and air traffic control issues left thousands of stranded travellers seeking compensation
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US court upholds claim against Apple, forcing huge cash payout
iPhone customers in the US could receive up to $90 each after court upholds compensation settlement.
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Airline regulator forces Wizz Air into policy changes
The UK’s airline regulator has instructed Wizz Air to change its policies and procedures for passengers whose flights are delayed or cancelled.
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Supreme Court ruling sets out new parameters for litigation funding – but it won’t kill the future of collective proceedings
Susan Dunn, Chair of the Association of Litigation Funders, tells Consumer Voice in an exclusive interview what the ruling means for the litigation funding sector and consumers
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Six water companies face £800m lawsuit for unreported sewage pollution and overcharging customers
The first environmental collective action claim has today been launched against Severn Trent Water: five more are due to follow.
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Car finance giants face legal claims of over £1bn for ripping off consumers
Around a million UK consumers could have unwittingly overpaid for car finance over a six year period from three car finance giants.
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Amazon agrees to change its marketplace rules to address competition regulators’ concerns
Amazon will give independent sellers’ equal chance of appearing in the ‘Buy Box’ when they compete with Amazon’s own products.
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Consumer duty: the biggest shake-up of financial services in two decades comes into force today
Fairer Finance founder and award-winning blogger, James Daley, joins us to tell us what to expect from the financial regulator’s new rules for financial services.
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Amazon and Apple accused of striking a secret deal to increase the cost of Apple products
A new £500 million consumer lawsuit is demanding compensation for the millions of UK consumers who bought Apple products on Amazon.
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Barclays wins legal case to avoid liability for a £700,000 authorised push payment scam
The Supreme Court has dealt a blow for consumers following its decision that banks are not liable to reimburse victims of authorised push payment fraud.
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Weak competition has led to supermarkets ripping off consumers at petrol pumps
The Competition and Markets Authority this week exposed a shocking truth – weak competition in the supermarket industry has led to consumers paying nearly £1bn more for fuel.
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£36 billion potentially owed to UK consumers who have been ripped off by big business
Twelve consumer lawsuits that have been filed with the specialist competition court could leave every adult in the UK owed money, and eligible for compensation from multiple claims.
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Amazon now faces two competing multi-million-pound consumer lawsuits for favouring its own products
A second legal claim has been launched against Amazon accusing the tech giant of not offering customers the best deals.
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Amazon takes action to stop fake reviews as MPs begin scrutiny of new digital consumer bill
Tech giant to step up action to stop fake reviews ahead of new rules that will punish companies for allowing fake reviews on their websites
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Sony faces an anxious wait as tribunal decides if a claim worth £5bn is to go ahead
After a three day hearing Sony PlayStation is waiting to find out if the tribunal will green light a claim that says 8.9m people have been overcharged
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Companies accused of making ‘false’ green claims
A surge in businesses promoting green claims is leading to environmentally-conscious consumers being ripped off by some greenwashing companies
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Court signals 300,000 Mercedes ‘dieselgate’ consumer claims are to accelerate
Drivers are being urged to complete client surveys in order to hold Mercedes to account and get compensation. Sign up to stay updated.
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MPs back new powers to crack down on big tech’s anti-competitive behaviour
Big tech firms – like Google, Apple and Amazon – will face heavy fines for rule-breaking under the new digital consumer bill.
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Jaguar Land Rover faces £3bn legal claim over faulty exhaust filters in its diesel cars
New legal claim says over 1 million Jaguar Land Rover customers could be owed £3 billion for faulty exhaust systems said to impact the cars’ reliability.
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Sony Playstation is accused of ripping off 8.9m customers by up to £5bn
£5bn legal claim accuses PlayStation of ‘ripping people off’ by charging a 30% commission on digital game and in-game purchases. Sign up to stay updated.
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Amazon faces £900m consumer legal claim for favouring its own products
A legal claim has been launched against Amazon after evidence shows it is not always offering customers the best deals.
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Mastercard faces £14bn court case that could hand 46m shoppers £300 each
Mastercard is accused of charging shops unlawful transaction fees which resulted in more expensive goods and services for UK shoppers. Sign up to stay updated.
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BT faces £600m legal claim and accusations of overcharging vulnerable customers
2.3m BT landline customers could be due £500 in compensation after a legal claim says the company ripped off customers for years. Sign up to stay updated.
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Social media giant Facebook is facing legal action worth £2.2bn for unfairly profiting from its users’ data
Facebook is being sued for £2.2bn for unfairly profiting from the data it collected from its 45m UK users. If you used Facebook, even once, between 2016 and 2019 you could be in line for compensation. Sign up to stay updated.
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£73m lawsuit against Govia Thameslink for millions of passengers who are paying scandalous fares
Govia Thameslink Railway is accused of making 3.2m of its customers pay twice when travelling in London. Sign up to stay updated if you use these lines.
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Google sued for swindling 20 million UK customers in £920 million consumer claim
Google faces trial for overcharging 19.5 million UK customers in its Play Store. The action aims to compensate Android smartphone and tablet owners. Sign up to stay updated.
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Tech giant Apple accused of ripping off 20 million UK customers in £1.5 billion legal claim
Apple is facing trial for overcharging 20m UK customers in its popular App Store. The consumer legal claims aims to compensate overcharged iPhone and iPad owners.
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Southeastern and South Western in £93m lawsuit for overcharging passengers
Southeastern and South Western train companies are accused of making 3.2m customers pay double. Sign up to stay updated if you own a TfL Travelcard and use these lines.
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Millions of UK motorists have been ripped off in £150m scam inflating the delivery costs of new cars
A legal claim has been launched against five major shipping companies for conspiring to fix delivery costs of new cars and vans. Sign up to stay updated.
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30 million UK smartphone owners could be due £480m payout
Which? takes legal action for 30m UK consumers who could be owed money after being overcharged for their smartphones. Sign up to stay updated.
