Last updated: 21 October 2026
About this policy
This policy explains how Consumer Voice Limited (“Consumer Voice”, “we” or “us”) uses cookies and similar technologies, and how you can control them.
It covers:
- our main website, consumervoice.uk
- our sign-up pages on act.consumervoice.uk, including forms embedded in pages on our main website
Consumer Voice Limited is a company registered in England and Wales under company number 14575806. Some cookies collect information that could identify you. Our privacy policy explains how we handle personal data..
What are cookies?
Cookies are small text files saved on your device when you visit a website. They let the site remember things, such as your cookie choices or that you are partway through a form.
We also use tags and pixels. These are small pieces of code that send information to analytics or advertising companies, and often set cookies of their own. In this policy, “cookies” covers both.
- First-party cookies are set by us, on our own websites.
- Third-party cookies are set by other companies, such as Google or Meta, through our websites.
How we ask for your consent
We only use analytics and marketing cookies if you agree. When you first visit, our cookie banner lets you choose:
| Category | What it does | Your choice |
|---|---|---|
| Necessary | Makes the website and forms work securely | Always on, as the site cannot work without them |
| Analytical | Helps us understand how people use our websites | Off unless you turn it on |
| Marketing | Lets advertising partners measure and tailor our adverts | Off unless you turn it on |
Until you make a choice, we do not set analytics or marketing cookies. If you choose Reject All, we only use necessary cookies.
Your choice applies across consumervoice.uk and act.consumervoice.uk, including our embedded forms, so you only need to choose once. We remember it for 90 days, then ask again. We will also ask again if this policy changes.
Necessary cookies
These keep our websites and forms working and secure. They do not need your consent, but you can block them in your browser settings, which may stop parts of the site working.
| Cookie | Provider | Purpose | How long it lasts |
|---|---|---|---|
| CookieControl | Civic | Remembers your cookie choices | 90 days |
| cf_clearance, __cf_bm | Cloudflare | Protects the site from bots and attacks | 30 minutes to 1 year |
| __cf_bm | C6 Digital, via Cloudflare | Helps protect out campaign pages from automated traffic. | 30 minutes |
| en_sessionId, JSESSIONID | Engaging Networks | Keeps your form working while you fill it in | Until you close your browser, or up to 60 minutes |
| AWSALB, AWSALBCORS, AWSALBTG, AWSALBTGCORS | Engaging Networks, via Amazon Web Services | Spreads traffic across servers so forms load reliably | 7 days |
| __Secure-ENID, SEARCH_SAMESITE | Security and spam protection on forms | About 1 year |
Analytical cookies
We use Google Analytics to understand how people find and use our websites, such as which pages are visited and how long people stay. This helps us improve our campaigns and pages. We only set these cookies if you turn on Analytical Cookies.
| Cookie | Provider | Purpose | How long it lasts |
|---|---|---|---|
| _ga, _ga_XMEN16EH1X | Google Analytics | Helps distinguish visitors and visits | 1 year |
| _ga_0E7HLPHE69 | Google Analytics | Distinguishes visits to our embedded forms | 1 year |
Google may process this data in the US. See how Google uses information from sites that use its services.
Marketing cookies
We advertise our campaigns on other websites and apps. Marketing cookies let our advertising partners see that you visited our websites or signed up. This helps us measure how well our adverts work and show them to people who may be interested in our campaigns. We only set these cookies if you turn on Marketing Cookies.
These partners may combine this information with what they already know about you, under their own privacy policies.
| Cookie | Provider | Purpose | How long it lasts |
|---|---|---|---|
| _gcl_au | Google Ads | Measures sign-ups that come from our Google adverts | 3 months |
| test_cookie | Google (Floodlight) | Checks whether your browser accepts cookies | 15 minutes |
| _fbp, _fbc | Meta (Facebook, Instagram) | Measures and targets our adverts on Meta | 3 months |
| _rdt_uuid | Measures and targets our adverts on Reddit | 3 months | |
| ad-id, ad-privacy | Amazon Ads | Measures and targets our adverts through Amazon | 9 months to 1 year |
| __rtbh.lid, c, g, ts | RTB House (via Adlook) | Shows our adverts again to people who visited our websites | 1 year |
| XANDR_PANID, uuid2, anj | Xandr (Microsoft), via RTB House | Helps RTB House place our adverts | 3 months |
Tracking in our emails
Our emails are sent using Engaging Networks. They contain a tiny invisible image and tracked links, which tell us whether an email was opened and which links were clicked. We use this to see which emails people find useful and to decide what to send in future. Our privacy policy explains how we handle this information.
To stop open tracking, set your email app to not load images automatically. This won’t stop clicks on tracked links being recorded. You can unsubscribe at any time using the link at the bottom of every email.
Changing your choices
You can change your mind at any time. Click the cookie settings icon (a small cog) in the bottom-left corner of any page, then turn categories on or off, or choose Reject All. Your new choice takes effect from the next page you open.
You can also:
- Use your browser settings to block or delete cookies. Each browser’s help pages explain how. Blocking necessary cookies may stop our forms working.
- Opt out of Google Analytics on all websites with Google’s opt-out browser add-on.
- Opt out of interest-based advertising from many companies at Your Online Choices, or in the advert settings of your Google, Meta, Amazon or Reddit account.
Changes to this policy
We will update this policy when we change the cookies we use, or for legal or regulatory reasons. The date at the top shows when it last changed. When we make a significant change, our cookie banner will ask for your choices again.
Contact us
If you have questions about our use of cookies, email [email protected].
For more information visit Information Commissioner’s Office and All About Cookies.