Complaints about solicitors and legal firms hit record high, Legal Ombudsman reports
Complaints to the Legal Ombudsman rose 37% last year, with poor communication and delays the most common problems raised by consumers.
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Legal regulator to clampdown on rogue ‘no win, no fee’ firms
Consumers warned of risks of ‘no win, no fee’ agreements as regulator launches investigations into firms bending the rules.
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Capita may be forced to compensate people exposed to cybersecurity risk after hack
Pressure mounts against outsourcing firm as legal firms rally affected pension holders and people on benefits to seek justice.
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£1.3 billion BT compensation trial ends and billions more could be owed to UK consumers
BT compensation trial ends but it is just one of 12 major consumer lawsuits that could leave UK consumers owed £22.5 billion in compensation payouts.
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Law makes it easier for people to take on powerful rule-breaking companies
People who have been wronged by big companies will now find it easier to secure funding to hold them accountable.
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Consumers face a ‘postcode lottery’ securing compensation from big business
Connected Consumers founder Liz Coll explores how global brands found guilty of treating consumers unfairly in one country are often reluctant to give up the fight on the same issue in another country.
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Supreme Court ruling sets out new parameters for litigation funding – but it won’t kill the future of collective proceedings
Susan Dunn, Chair of the Association of Litigation Funders, tells Consumer Voice in an exclusive interview what the ruling means for the litigation funding sector and consumers
