Tickets | Travel | Your Rights
Trainline sets aside £3.7m as CMA investigates hidden fees
The CMA is investigating whether Trainline showed customers the full price of train and coach tickets upfront, including mandatory booking fees.
The CMA is investigating whether Trainline showed customers the full price of train and coach tickets upfront, including mandatory booking fees.
The ticketing platform added mandatory fees at the final stage of checkout rather than showing the total price upfront, in breach of consumer law.