Tickets | Travel | Your Rights
Trainline sets aside £3.7m as CMA investigates hidden fees
The CMA is investigating whether Trainline showed customers the full price of train and coach tickets upfront, including mandatory booking fees.
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NATS flight disruption: what are your compensation and refund rights?
More than 2,000 UK flights have been affected by NATS disruption. Find out your rights to compensation, refunds, alternative flights and care.
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More than three million people had problems with a package holiday last year
Research from Citizens Advice shows denied refunds, misdescribed hotels and poor customer service left millions struggling to get money back.
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Millions from rail passengers’ class action to fund free legal help across the UK
A settlement involving South Western Trains is helping fund advice services for people struggling with issues such as debt, housing and benefits.
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Booking.com faces £2bn consumer claim over hotel pricing practices
Millions of travellers could be affected by a proposed £2bn claim alleging Booking.com’s pricing practices led to higher hotel prices.
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Train passengers missing out on £80m a year in delay compensation
Millions of train passengers miss out on compensation each year. Read our free guide to train delay compensation and your passenger rights.
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Train passengers’ unclaimed compensation helps fund £3.8 million boost for legal charity
Millions awarded to Access to Justice Foundation after low passenger uptake of £25 million Stagecoach settlement.
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Are you paying twice for your train journey? The court ruling that affects millions of commuters
Campaigner Justin Gutmann says the boundary fares ruling is a setback, but warns that weakening collective actions risks undermining consumer justice.
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Flight delays hit their peak: understand when you can claim compensation
Tips on when to challenge ‘extraordinary circumstances’ after airlines hit by recent court ruling over flight delay compensation.
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Travel insurance complaints are at their highest since the pandemic
Tips to help you avoid travel insurance problems after the ombudsman sees a rise in travel insurance complaints from unhappy holidaymakers.
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Wizz Air pays out £1.2 million to passengers after after regulator steps in
Budget airline Wizz Air has been forced to pay back £1.2 million to thousands of customers who had their refund claims rejected.
