From 2 July, households in England will get up to £2,000 in automatic compensation for poor water service. Find out what it means for your bills, rights and water company accountability.
Competition Appeal Tribunal’s decision is a blow for consumers ahead of a significant price rise next week. An appeal is now being considered.
Water companies to be forced to pay new and ‘significantly higher’ compensation to customers for service failures.
An independent review into the water industry has been launched following public outcry over bills, bonuses and sewage pollution.
Complaints to the water consumer watchdog at its highest level for nearly a decade, with 217% increase in complaints about the environment fuelling surge.
Water firms accused of underreporting sewage pollution affecting 20m customers now await tribunal’s ruling after three day hearing.
Government reforms of the water sector to double the level of compensation for water customers when basic service standards are not met.
Thames Water, Yorkshire Water and Northumbrian Water could face a £168 million penalty from Ofwat following an investigation into their sewage treatment works.
Government reforms aim at ending the crisis in the water sector could double compensation owed to customers when standards are not met.
Thames Water joins Severn Trent Water, United Utilities, Anglian Water, Yorkshire Water and Northumbrian Water in £800 million compensation claim.
Consumers vent frustration with water companies as customer satisfaction plummets ahead of expected bill rises over the next five years.
Anglian Water, Northumbrian Water, Severn Trent Water, United Utilities and Yorkshire Water are accused of underreporting sewage incidents and overcharging customers.
