Compensation for households could double under new water reforms but bills still rising
Government reforms aim at ending the crisis in the water sector could double compensation owed to customers when standards are not met.
Government reforms aim at ending the crisis in the water sector could double compensation owed to customers when standards are not met.
Citizens Advice warns the watering down of Royal Mail delivery rules risks ‘rewarding failure’ as millions hit by post delays.
Campaigners urge households to reclaim energy credit from suppliers ahead of household bills falling in July
Thames Water joins Severn Trent Water, United Utilities, Anglian Water, Yorkshire Water and Northumbrian Water in £800 million compensation claim.
Consumers vent frustration with water companies as customer satisfaction plummets ahead of expected bill rises over the next five years.
Ofgem plans inflation-driven increase to compensation payments for failure to meet minimum standards.
Scottish Power’s direct debit customers to get £300 in refunds and compensation after being overcharged during the energy crisis.
Anglian Water, Northumbrian Water, Severn Trent Water, United Utilities and Yorkshire Water are accused of underreporting sewage incidents and overcharging customers.
Ofwat has new powers to impose fines of up to 10% of the company’s turnover for poor customer service but can’t tell companies to compensate customers.
Energy firms must pay customers £30 if new five-day switch deadline is missed.