Energy regulator proposes to increase supplier compensation payments to £40
Ofgem plans inflation-driven increase to compensation payments for failure to meet minimum standards.
Ofgem plans inflation-driven increase to compensation payments for failure to meet minimum standards.
Scottish Power’s direct debit customers to get £300 in refunds and compensation after being overcharged during the energy crisis.
Anglian Water, Northumbrian Water, Severn Trent Water, United Utilities and Yorkshire Water are accused of underreporting sewage incidents and overcharging customers.
Ofwat has new powers to impose fines of up to 10% of the company’s turnover for poor customer service but can’t tell companies to compensate customers.
Energy firms must pay customers £30 if new five-day switch deadline is missed.
Lawsuits against Anglian Water, Northumbrian Water, United Utilities and Yorkshire Water follow an earlier claim against Severn Water.
The first environmental collective action claim has today been launched against Severn Trent Water: five more are due to follow.