Supreme Court to hear appeal over water company sewerage overcharge claims
Millions of households could be covered by claims alleging six water companies misreported pollution incidents, leading to higher customer bills.
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Ovo Energy to pay £11.5m over failings in support for vulnerable customers
Ofgem found some vulnerable prepayment meter customers were left at risk of harm because key checks and safeguards were not always carried out.
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British Gas to pay £20m over forced prepayment meter installations
British Gas will pay £20m and write off millions in debt after Ofgem found vulnerable customers were forced onto prepayment meters without consent.
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Energy customers to get £40 compensation for smart meter delays from this month
Find out when you’re entitled to smart meter compensation, how Ofgem rules work, what counts as a delay or fault, and steps to take if your supplier doesn’t pay.
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Quicker complaints, fairer payouts: new rules to protect energy customers
Energy customers are set to receive stronger protection against poor service, with new reforms to speed up complaints and ensure fairer compensation when things go wrong.
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Water companies to pay up to £2,000 in compensation for service failures in new crackdown
From 2 July, households in England will get up to £2,000 in automatic compensation for poor water service. Find out what it means for your bills, rights and water company accountability.
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Thousands of energy customers to receive compensation over forced prepayment meters
Thousands of UK energy customers will receive compensation or have debts written off after Ofgem’s investigation into forced prepayment meter installations. Find out if you’re affected.
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Good Energy fined £150,000 by Ofgem for billing failures affecting prepayment customers
Ofgem has fined Good Energy £150,000 after more than 2,000 prepayment customers were left without final bills or refunds due to a decade-long billing system failure.
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Competition court rejects £1.5 billion lawsuit against water companies
Competition Appeal Tribunal’s decision is a blow for consumers ahead of a significant price rise next week. An appeal is now being considered.
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Compensation for water supply problems to double from next year
Water companies to be forced to pay new and ‘significantly higher’ compensation to customers for service failures.
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Major review into water sector to look at bills, bonuses and sewage
An independent review into the water industry has been launched following public outcry over bills, bonuses and sewage pollution.
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Complaints spike over water companies’ failure to deal with environment concerns
Complaints to the water consumer watchdog at its highest level for nearly a decade, with 217% increase in complaints about the environment fuelling surge.
