Compensation for households could double under new water reforms but bills still rising
Government reforms aim at ending the crisis in the water sector could double compensation owed to customers when standards are not met.
Government reforms aim at ending the crisis in the water sector could double compensation owed to customers when standards are not met.
Thames Water joins Severn Trent Water, United Utilities, Anglian Water, Yorkshire Water and Northumbrian Water in £800 million compensation claim.
Consumers vent frustration with water companies as customer satisfaction plummets ahead of expected bill rises over the next five years.
Anglian Water, Northumbrian Water, Severn Trent Water, United Utilities and Yorkshire Water are accused of underreporting sewage incidents and overcharging customers.
Ofwat has new powers to impose fines of up to 10% of the company’s turnover for poor customer service but can’t tell companies to compensate customers.
Lawsuits against Anglian Water, Northumbrian Water, United Utilities and Yorkshire Water follow an earlier claim against Severn Water.
The first environmental collective action claim has today been launched against Severn Trent Water: five more are due to follow.