Are you one of the 2.3m BT landline customers who may be owed money?

BT sued for up to £600m in a claim representing 2.3m customers who were overcharged.

BT is being sued for up to £600m in a compensation claim being brought on behalf of 2.3m residential landline customers who were overcharged. Sign up to Consumer Voice if you were a BT landline customer between October 2015 and April 2018, or if you had a BT landline and had broadband separately from October 2015 until today, you could be eligible for around £500 compensation.

BT rips off loyal customers

In 2017 Ofcom, the telecoms watchdog, provisionally found that BT had been overcharging its standalone landline customers since at least 2009. It had been continuing to put up the price of landlines despite the fact costs had been falling since 2009. 

After Ofcom’s ruling BT reduced its line rental price for some customers but it didn’t compensate customers for its historic overcharging. This overcharging affects 2.3 million UK landline customers, many of whom are older and vulnerable and could be owed around £500. 

Have you been overcharged?

There are two groups of people that could be eligible for compensation:

  • ‘Landline-Only customers’. You had a BT landline service between October 2015 and April 2018, but did not receive a broadband service (from BT or any other provider).
  • ‘Split purchase customers’. You had a BT landline service and also a broadband service (from BT or any other provider), any time between October 2015 and today, but didn’t ‘bundle’ these services together into a single, discounted package.

Justin Le Patourel has been approved to represent those affected and has instructed the law firm Mishcon de Reya to advance the claim. The action is funded by Harbour. 

What to do next to claim compensation

Customers affected by BT’s behaviour don’t have to do anything to be part of the claim as everyone is automatically included – it’s an ‘opt-out’ claim. Sign up to Consumer Voice to stay updated and to find out when you can claim.

We will keep you updated on the latest developments in the BT Landline claim and other group consumer claims.

What’s happening with this claim?

Le Patourel has been approved as the class representative. The Court of Appeal rejected an appeal by BT and has approved the trial to proceed on an opt out basis.

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