Six of the biggest broadband providers misled consumers over price rises
Ads from BT, EE, Plusnet, TalkTalk, O2 and Virgin Media failed to make mid-contract prices rises clear to consumers.
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Energy and broadband customers lost £300m due to poor customer service
Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year.
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54% rise in complaints about communications firms recorded by ombudsman
Latest data from the Communications Ombudsman shows complaints about service quality, billing and contract issues are the biggest problems.
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Ofcom bans mobile phone and broadband companies from hiking prices mid-contract
Ofcom plans to ban inflation-linked price rises on mobile, broadband and pay-TV contracts.
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Mobile phone and broadband companies face ban on ‘confusing’ price rises
Ofcom plans to ban inflation-linked price rises on mobile, broadband and pay-TV contracts.
