Court to decide if £1.5 billion lawsuit against six water companies will go to trial
Water firms accused of underreporting sewage pollution affecting 20m customers now await tribunal’s ruling after three day hearing.
-
-
Energy and broadband customers lost £300m due to poor customer service
Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year.
-
Ovo to pay £2.4m for customer complaint failures
Ofgem says nearly 1,400 Ovo Energy customers are to receive hundreds in compensation for delays in the handling of their complaints.
-
Water bill compensation to double for poor customer service
Government reforms of the water sector to double the level of compensation for water customers when basic service standards are not met.
-
Water watchdog to impose huge fines on companies for sewage spills
Thames Water, Yorkshire Water and Northumbrian Water could face a £168 million penalty from Ofwat following an investigation into their sewage treatment works.
-
Compensation for households could double under new water reforms but bills still rising
Government reforms aim at ending the crisis in the water sector could double compensation owed to customers when standards are not met.
-
Royal Mail failing to deliver for households hit by post delays
Citizens Advice warns the watering down of Royal Mail delivery rules risks ‘rewarding failure’ as millions hit by post delays.
-
Energy companies sitting on more than £3 billion worth of consumer credit
Campaigners urge households to reclaim energy credit from suppliers ahead of household bills falling in July
-
Thames Water facing legal action over claims of pollution and customer overcharging
Thames Water joins Severn Trent Water, United Utilities, Anglian Water, Yorkshire Water and Northumbrian Water in £800 million compensation claim.
-
Consumer trust in water companies at all-time low amid pollution failings
Consumers vent frustration with water companies as customer satisfaction plummets ahead of expected bill rises over the next five years.
-
Energy regulator proposes to increase supplier compensation payments to £40
Ofgem plans inflation-driven increase to compensation payments for failure to meet minimum standards.
-
Scottish Power to pay £1.5 million for overcharging 1,700 customers
Scottish Power’s direct debit customers to get £300 in refunds and compensation after being overcharged during the energy crisis.
